LivaUp Privacy Policy

Effective Date: 01.09.2025

This Privacy Policy explains how personal information is collected, stored, used, and protected through LivaUp (“App”, “Platform”, “We”).

By using LivaUp, you accept this policy.

1. Information We Collect

To ensure secure and efficient operation of our app, we may collect the following types of information:

• Account Information: Name, username, age, email address, profile pictures.
• Device Information: Operating system, device model, hardware identifiers, IP address, language/country settings.
• Usage Data: Connection times, interaction statistics, session information.
• Communication: The content of voice and video calls is not recorded; only metadata (date, duration, user identifiers) may be stored for quality and security purposes.
• Support and Complaint Data: Information you provide when contacting customer support.

2. Purposes of Using Information

• To operate the service and personalize user experience
• Security, abuse and fraud detection
• Improvement of infrastructure and technical issue resolution
• Legal compliance
• User support and satisfaction

3. Sharing Information

• Upon the request of legally authorized authorities
• When required for public or user safety
• With third-party technical service providers (hosting, analytics, etc.)

Your information is never sold or marketed for advertising purposes.

4. Data Storage and Security

Data is stored only as long as necessary and for the purposes specified in this policy. State-of-the-art security protocols (such as SSL/TLS) are used during transfer and storage.

5. International Data Transfers

Your information may be stored in countries where our servers are located; all necessary legal and security protections are applied.

6. Children's Privacy

LivaUp is not intended for users under 18. If you misrepresent your age, your account will be closed.

7. User Rights

• Access your personal data
• Request correction or update
• Request deletion
• Request information on data processing activities

8. Policy Updates

This policy may be updated. The new version is effective as soon as published in the app or on official channels/web pages.

9. Video Call and Camera Data

To provide our video calling feature, our app requires access to your device's camera. When you participate in a video call, the live video stream from your camera is transmitted to other participants in the call. To facilitate this service, we use a third-party infrastructure provider, Agora, Inc. The video stream is processed in real-time and is not stored on our servers or by Agora after the call ends. We do not use this data for any purpose other than enabling the video call functionality.

10. Contact

For any questions or requests, please contact support@livaup.app.