LivaUp Privacy Policy

Effective Date: 01.09.2025

This Privacy Policy explains how personal information is collected, stored, used, and protected through LivaUp (“App”, “Platform”, “We”), a social discovery and dating platform where users can create profiles, match, message, engage in voice/video calls, and play games together.

By using LivaUp, you accept this policy.

1. Information We Collect

To ensure secure and efficient operation of our app, we may collect the following types of information:

• Account Information: Name, username, age, email address, profile pictures, and profile details such as bio, interests, and preferences to facilitate matching.
• User-Generated Content: Profile content, photos, text messages, media shared in chats, and interactions within games.
• Device Information: Operating system, device model, hardware identifiers, IP address, language/country settings.
• Usage Data: Connection times, interaction statistics, matching history, and session information.
• Communication: Text messages are processed for delivery, safety, and quality assurance. Voice and video calls are not recorded; only metadata (date, duration, user identifiers) may be stored for quality and security purposes.
• Support and Complaint Data: Information you provide when contacting customer support or reporting other users.

2. Purposes of Using Information

• To provide matching, recommendations, and social discovery services based on user profiles and preferences
• To operate the service and personalize user experience
• To monitor and moderate content (automatic and manual) to ensure a safe environment
• Security, abuse, and fraud detection
• Improvement of infrastructure and technical issue resolution
• Legal compliance
• User support and satisfaction

3. User Safety and Content Control

We prioritize user safety and provide tools to manage your interactions:

• Content Moderation: User-generated content (profiles, messages, and media) is subject to automatic filtering and manual review to prevent harassment, nudity, or other community violations.
• Reporting: Users can report any profile, message, or content that violates our guidelines. Each report is reviewed by our moderation team.
• Blocking: You can block any user at any time to prevent them from contacting you or seeing your profile.

4. Sharing Information

• Upon the request of legally authorized authorities
• When required for public or user safety
• With third-party technical service providers (hosting, analytics, etc.)

Your information is never sold or marketed for advertising purposes.

5. Data Storage and Security

Data is stored only as long as necessary and for the purposes specified in this policy. State-of-the-art security protocols (such as SSL/TLS) are used during transfer and storage.

6. International Data Transfers

Your information may be stored in countries where our servers are located; all necessary legal and security protections are applied.

7. Children's Privacy

LivaUp is not intended for users under 18. If you misrepresent your age, your account will be closed.

8. User Rights

• Access your personal data
• Request correction or update
• Request deletion
• Request information on data processing activities

9. Policy Updates

This policy may be updated. The new version is effective as soon as published in the app or on official channels/web pages.

10. Contact

For any questions or requests, please contact support@livaup.app.